Refund & Returns Policy

Effective Date: 17th of January, 2025

At Tech in Agric, we are committed to ensuring customer satisfaction with every purchase. This Refunds and Returns Policy outlines the conditions, processes, and timeframes for product returns and refunds. By purchasing from techinagric.com, you agree to the terms outlined below.

1. Eligibility for Returns

You may request a return or refund under the following conditions:

  • The product is defective, damaged, or faulty upon delivery.
  • The product does not match the description provided on our Website.
  • You have changed your mind or are unsatisfied with your purchase within the specified return window (see below).

Non-Returnable Items:

  • Products that have been used, installed, or damaged after delivery.
  • Items without original packaging, accessories, or documentation.
  • Items returned outside the return window.

2. Return Window

  • Change of Mind or Dissatisfaction: Products must be returned within 30 days of delivery.
  • Defective or Damaged Products: Returns must be initiated within 14 days of delivery.

3. Return Conditions

To qualify for a return, the following conditions must be met:

  • The product must be unused and in its original condition.
  • All accessories, manuals, and original packaging must be included.
  • Proof of purchase, such as the order confirmation or receipt, must be provided.

4. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Customer Support:
    • Email us at mayowaoke100@gmail.com with the subject line “Return Request.”
    • Include your order number, the reason for the return, and any supporting evidence (e.g., photos of a defective product).
  2. Receive Return Authorization:
    • Once your return request is reviewed, we will provide you with a Return Authorization Number (RAN) and instructions on how to proceed.
  3. Package the Product:
    • Securely pack the product with all original packaging and documentation. Clearly label the package with the RAN provided.
  4. Ship the Product:
    • Return the product to the address below using a trackable shipping method: Tech in Agric
      Grays, United Kingdom
    • You are responsible for the cost of return shipping unless the product is defective or damaged.

5. Refund Process

Once we receive and inspect the returned product, the refund process will begin. Here’s what to expect:

  • Inspection Period: We will inspect the product within 5 business days of receiving the return.
  • Refund Approval: If the return is approved, we will notify you via email and issue the refund.
  • Refund Method: Refunds will be processed to the original payment method used for the purchase. Please allow 7-10 business days for the refund to reflect in your account.

6. Fees and Costs

  • Return Shipping Costs: The customer is responsible for return shipping costs unless the product is defective or damaged upon delivery.
  • Restocking Fee: A restocking fee of 10% of the product’s price may apply for change-of-mind returns.
  • Exemptions: No fees will apply to returns of defective, damaged, or incorrectly shipped items.

7. Exchanges

Exchanges are subject to product availability. If you wish to exchange a product, please indicate this in your return request. Any price differences for the replacement product will be communicated and processed before the exchange is completed.

8. Damaged or Defective Products

If you receive a damaged or defective product:

  • Contact us immediately at mayowaoke100@gmail.com with supporting evidence (e.g., photos).
  • We will arrange for a replacement or full refund at no additional cost to you.

9. Contact Information

For questions or assistance regarding returns and refunds, please contact us:

Thank you for shopping with Tech in Agric. We value your business and are here to ensure a seamless and satisfactory experience!